REOC42 · Real Estate Operation Center

Your operations center for real estate

The platform for AI-powered property management.

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Platform modules

One platform. Your choice of modules.

Use exactly the modules your portfolio needs.

CRM +30% efficiency

AI Telephony 24/7 availability

Ticketing −50% resolution time

Tenant App −55% calls

Email Manager −45% sorting time

Analytics & Reporting Real-time reporting

REOC App Mobile management

Safety Inspections −60% paperwork

Tree Register 3× faster inspections

Vacancy −30% time to re-let

Suppliers Vetted partners

Interfaces Integration in <4 weeks

CRM

+30% efficiency in daily operations

All data. One cockpit.

Properties, tenants, cases. At a glance.

The REOC CRM is the central back office of property management: property master data, rental units, Ticketing, Email Manager, and every other module come together in one dashboard. No jumping between systems. All relevant information on property, tenant, and case is directly linked and instantly available. An audit-proof DMS is built right in: from tenant correspondence to maintenance contracts. Freely definable expiry dates and follow-up reminders alert you in time, before a contract runs out. Multi-client for owners, landlords and property managers of any size, residential or commercial.

up to 40% fewer follow-ups

Transparent. For the whole team.

Role-based views. Cross-department collaboration.

The REOC CRM is intuitive to use and shows each user exactly the information their permissions allow. Dashboards and views are freely configurable — tailored to every team: portfolio management, asset management, property management, facility management, right down to technical management. Case communication runs across departments directly in the CRM or the REOC App: every department has the full picture at all times. Responsibilities, deadlines, tasks, and escalations are visible to the entire team.

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AI Telephony

No call gets lost

From call to ticket: automatic

Every request is captured, understood and routed. No rework.

Incoming calls are captured automatically, their content understood, and turned into a complete ticket in the system. With request, property, and tenant context. Your team types nothing up and assigns nothing after the fact. Every call becomes an actionable ticket instantly, not a note on a slip of paper.

24/7 call answering

Always reachable, even after hours.

Requests are taken and structured. Around the clock, no hold music.

Weekday, weekend, or late at night: calls are answered at any time, the request captured and forwarded automatically, fully structured. Tenants don't wait on hold and don't end up on voicemail with no response. Your property management team starts the next morning with fully prepared cases instead of a mountain of callbacks.

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Ticketing

−45% manual forwarding

No case gets lost.

From report to resolution. Structured, automated.

REOC42 Ticketing steers every service case from first report to sign-off: automatic routing, configurable workflows, escalation levels, and a complete case history. Recurring processes run from templates. No manual effort. Incoming reports from Tenant App, email, and telephony land automatically in the right queue. This turns every case into documented communication across all departments: from portfolio management to technical management, every team works from the same traceable record.

up to 50% shorter resolution times

AI thinks ahead. Your team solves.

Requests arrive pre-sorted and summarized.

The AI analyzes every incoming request, categorizes it automatically, and creates a summary with suggested resolution steps. SLA tracking and deadline monitoring make sure no request slips through. Tenants stay informed automatically via Tenant App, SMS, or email and answer follow-up questions directly. Fewer complaints, more trust.

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Tenant App

up to 55% fewer calls

Just speak your request. Done.

No hold music. No email. Just speak. AI handles the rest.

Tenants speak their request straight into the Tenant App. The built-in AI captures, structures, and prioritizes the ticket automatically, around the clock. Property managers see a fully prepared case, no manual effort. Self-service that actually works.

up to −80% manual effort

Fewer calls. Happier tenants.

Requests, consumption, documents. Tenants help themselves.

Tenants report requests directly in the app, check their consumption data, and pull up documents themselves, without calling the property manager. What used to be a phone call with follow-up and file note is now self-service. Property management is freed from routine calls, and tenants get what they need instantly.

Available foriOS Available forAndroid

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Email Manager

−45% manual sorting time

AI routes every email automatically

No more inbox chaos. Every message lands in the right place instantly.

The REOC42 Email Manager captures incoming messages automatically, links them to the right tenant and property, and turns each email into one or more tickets for the relevant department. Direct tenant communication is no longer tied to individual employees' email addresses. Every request reaches the right process, no matter who is available.

up to 50% less time on replies

AI replies. You decide.

Recurring correspondence runs on its own. Your team focuses on what matters.

REOC42 suggests context-based replies and automates standardized responses. From receipt confirmation to appointment reminder. Your team handles more requests in less time, without sacrificing quality.

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Analytics & Reports

up to 70% faster detection

Spot weak points fast

Across all properties, patterns become visible before they make themselves felt.

REOC42 condenses cases, costs, and processing times from all properties into meaningful analytics. Recurring defects, conspicuous cost drivers, and team bottlenecks become visible early, instead of surfacing with the next invoice or complaint. Property management steers proactively instead of playing catch-up.

Real-time reporting

Good decisions through solid analysis

At the push of a button: the numbers modern real estate management really needs.

Custom analytics for portfolio management, asset management, your own team, or individual owners are ready at the push of a button. No manual compiling from multiple systems. Monthly report, property overview, or KPI comparison: REOC42 delivers a solid basis for informed decisions, cut exactly the way you need it.

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REOC App

Mobile management

The CAFM app for the team on site.

Digitizes your field service. Phone or tablet.

The REOC CAFM App digitizes the processes of your field staff — the mobile tool for facility management. Caretakers and technicians capture data right on site and have all the information they need at hand. The app works offline too: cases captured in the basement or a dead zone sync automatically once the network is back. No trip back to the office, no case stuck on a clipboard.

Available foriOS Available forAndroid

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Safety Inspections

−60% documentation effort

Inspections: paperless & audit-proof

Every duty documented. Every record instantly at hand.

REOC42 runs winter service, playground checks, and walkway inspections fully digitally: fill in checklists on the go, capture defects with a photo, archive reports automatically. Even without a signal, say in an underground garage, inspections simply carry on: checks and tickets captured offline are transmitted automatically as soon as you are back online. You define when, how often, and by whom each inspection is carried out, vacation cover included. For facility management, statutory safety obligations are fully verifiable at any time.

Available foriOS Available forAndroid

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Tree Register

3× faster routine inspections

Manage and inspect your trees digitally

Just your phone. AI identifies. GPS pins it.

The REOC42 Tree Register app captures every tree via GPS and photo; the built-in AI identifies the species, estimates its age, and assesses disease and vitality automatically. Routine inspections and safety records for the entire tree stock are fully documented and legally compliant.

Available foriOS Available forAndroid

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Vacancy

Up to −30% time to re-let

Actively manage vacancy, don't just administer it

Every department. One status. One goal: re-let fast.

A vacancy is teamwork: Property and Asset Management walk through the unit and decide what gets refurbished, within budget. Technical Management plans and commissions the work — directly via connected contractor platforms if you wish. REOC42 makes the entire process visible to everyone: see at a glance which department each vacancy currently sits with, what happens next, and when the unit will be ready for move-in. Communication happens right on the vacancy instead of in email threads — and because the completion date is always reliable, the unit reaches the property portals on time. Vacancy rate, vacancy duration, and department workload come built in.

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Suppliers

Vetted partners

From first contact to vetted partnership

Every credential up to date. Every approval documented.

Good collaboration starts before the first job. New suppliers register themselves through REOC42's prequalification portal and submit exactly the credentials their work requires. Procurement reviews centrally, raises questions right in the case, and decides: approval or a reasoned rejection. Approved partners are available in the system immediately; certificates and expiry dates stay tracked automatically. This turns supplier administration into true supplier relationship management: transparent, fair, and audit-ready at any time.

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Interfaces

Integration in under 4 weeks

Open architecture

Enables fast, simple integration.

REOC42 slots seamlessly into your existing system landscape in no time. Through interfaces to the leading real estate systems and to common IT and AI systems, REOC42 integrates directly into your processes. Missing a connection you need? We build it in record time. And we keep extending the platform.

Integrations